Formulaire d’information précontractuelle

Seller and intermediary service provider: Arda Atacan Ersoy (tax office: Maltepe Vergi Dairesi, tax no.: 3690285663), Emniyet Mah., Yenimahalle / Ankara, operating Tramate (tramate.app). E-mail: info@tramate.app. Phone: +90 530 066 22 99.

Service provider: the business named on the activity page and in your booking confirmation (the “Operator”), which performs the service.

Tramate does not organise tours or package tours and is not a travel agency under Law No. 1618. Tramate's revenue is the commission it receives from Operators for its intermediation service. The service is performed by the Operator, which holds the licences the activity requires.

The service is the activity, package or transfer you select. Its date, time, number of participants, inclusions, meeting or pick-up point and participation requirements are shown on its page and in the booking summary before you pay. That summary forms part of this form.

The total price, including all taxes, is shown in the booking summary in the currency of the booking before you pay. Tramate adds no other fees to it. Charges your bank applies for currency conversion or foreign transactions, and anything you buy directly from the Operator on site, are not included.

You can pay by debit or credit card and, where offered in the Tramate apps, by bank transfer (havale/EFT). On the website you enter your card details on iyzico's secure payment page, where 3-D Secure verification is applied when your bank or iyzico requires it. In the Tramate apps you enter them in the app and the payment is verified with 3-D Secure by your bank; the card details are sent encrypted (TLS) through Tramate's server to iyzico Ödeme Hizmetleri A.Ş. solely to process that payment and its 3-D Secure check, and Tramate does not store them. A card payment charges the full price when you complete it; if it is not completed within the time shown at checkout, the booking is released.

Bank transfer is available only for bookings that start at least 48 hours after you choose it. Send the full price to the Arda Atacan Ersoy account shown at checkout, with the payment reference shown there in the transfer description. The transfer must reach the account within 24 hours of choosing bank transfer and in any case no later than 24 hours ahead of the start time; otherwise the booking is cancelled automatically. The booking is confirmed once we have verified that the transfer has arrived. A transfer received after the booking has been cancelled is returned to the account it came from.

The Operator performs the service on the booked date and time at the stated place. Your booking confirmation is sent by e-mail once your payment has been received. Activities may be postponed or cancelled because of weather or a decision of the authorities; the Cancellation and Refund Policy sets out your options in that case.

Bookings on Tramate are for leisure and entertainment services to be performed on a specific date. Under Article 15(1)(g) of the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği), the 14-day right of withdrawal does not apply to such contracts. Transfers booked for a specific date and time are passenger transport services, to which the Regulation's right of withdrawal does not apply either. You can still cancel a booking under the Cancellation and Refund Policy.

You can cancel your booking and receive a refund under the conditions of the Cancellation and Refund Policy, which forms part of this form.

Send complaints to info@tramate.app or +90 530 066 22 99. For disputes, you may apply to the consumer arbitration committee (tüketici hakem heyeti) or the consumer court (tüketici mahkemesi) of your place of residence or of the place where the transaction was made, within the monetary limits announced each year under Law No. 6502 on Consumer Protection.

This form is shown to you before you pay. By ticking the box at checkout you confirm that you have read it and were informed of the points above before entering into the Distance Sales Contract. Your booking details are sent to you by e-mail; this form and the Distance Sales Contract remain available on tramate.app.