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Tramate

Balloon flights booked on Tramate

If the weather cancels your balloon flight

Balloons in Cappadocia fly only on calm, clear mornings, and not every morning is one. If the weather cancels a flight you booked on Tramate, you choose what happens next: we move it to another morning, or you get a full refund.

Who decides

The Slot Service Center (SHM) of Cappadocia University, which coordinates every balloon flight in Cappadocia, decides morning by morning whether balloons may fly, from the wind and visibility. It usually posts the decision the evening before and may update it overnight. Tramate does not make this decision and does not forecast it.

Our balloon status page relays the official decision as posted.

What happens to your booking

A flight cancelled because of the weather or a decision of the authorities is cancelled by the operator, not by you. You choose one of two options:

  • Another morning

    We move your flight free of charge to the next available morning, or to another available date that suits you better.

  • A full refund

    If another morning does not fit your trip, you get a full refund.

The Cancellation and Refund Policy is the binding text. Where an activity page shows its own cancellation policy, that policy applies to that booking. Read the Cancellation and Refund Policy

How to tell us

Message us with your booking reference and the option you want, and a member of our team takes it from there. Your booking reference is in your confirmation e-mail and on your booking page.

What to do with the morning instead

A morning without balloons is still a Cappadocia morning: the valleys, underground cities and pottery towns do not depend on the wind. Plan it with these pages.

Questions