Contact Us
Frequently Asked Questions
How do I book an activity?
All bookings are handled through the Tramate mobile app. Download it from the App Store or Google Play to browse and book activities.
Can I cancel my booking?
Cancellation policies vary by activity and package. Check the specific activity page for details, or contact us for assistance.
Are the GPS guides available offline?
Yes! Download guides in the Tramate app before your trip. They work without internet connection.
What languages are supported?
Tramate is available in English and Turkish. Audio guides may be available in additional languages depending on the region.
How do airport transfers work?
Book your transfer through the app. Your driver will meet you at the airport with a name sign. Real-time tracking is available in the app.
Get faster support in the app
In-app chat and real-time assistance available