Distance Sales Contract

Seller (intermediary service provider): Arda Atacan Ersoy (tax office: Maltepe Vergi Dairesi, tax no.: 3690285663), Emniyet Mah., Yenimahalle / Ankara, operating Tramate (tramate.app); e-mail info@tramate.app; phone +90 530 066 22 99 (“Tramate”).

Buyer: the person who makes the booking, with the name, e-mail address and phone number given at checkout (“you”).

The service is performed by the independent business named on the activity page and in the booking confirmation (the “Operator”). Tramate sells the service as an intermediary and does not perform it.

Tramate does not organise tours or package tours and is not a travel agency under Law No. 1618. Tramate's revenue is the commission it receives from Operators for its intermediation service. The service is performed by the Operator, which holds the licences the activity requires.

This contract sets out the parties' rights and obligations under Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts for the booking you make on tramate.app or in the Tramate apps. The Pre-Information Form, the Cancellation and Refund Policy and the Terms of Service form part of it; where they conflict, this contract and the Cancellation and Refund Policy prevail.

The service is the activity, package or transfer shown in the booking summary at checkout and in the booking confirmation, with its date, time, number of participants, inclusions and meeting or pick-up point.

The total price, including all taxes, is shown in the booking summary and is paid in full in a single payment: by card or, where offered in the Tramate apps, by bank transfer to the Arda Atacan Ersoy account shown at checkout, as set out in the Pre-Information Form. On the website card details are entered on iyzico's secure payment page; in the apps they are sent encrypted through Tramate's server to iyzico solely to process that payment and are not stored by Tramate. Tramate adds no other fees to the total.

The contract is formed when you confirm the Pre-Information Form and this contract at checkout and your payment is received: for a card payment when it is completed successfully, for a bank transfer when the transfer arrives within the time allowed. Tramate then confirms the booking by e-mail. If payment is not received within the time allowed, no contract is formed and the booking is released.

The Operator performs the service at the booked date, time and place. You agree to arrive on time with the participants named in the booking, to meet the participation requirements shown on the activity page and to follow the Operator's safety instructions. Outdoor activities, especially balloon flights, may be postponed or cancelled because of weather or a decision of the authorities.

Bookings on Tramate are for leisure and entertainment services to be performed on a specific date. Under Article 15(1)(g) of the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği), the 14-day right of withdrawal does not apply to such contracts. Transfers booked for a specific date and time are passenger transport services, to which the Regulation's right of withdrawal does not apply either. You can still cancel a booking under the Cancellation and Refund Policy.

Cancellations by you, no-shows, cancellations by the Operator and refunds are governed by the Cancellation and Refund Policy, which forms part of this contract.

Tramate must present the service information provided by the Operator accurately, pass your booking to the Operator, collect the payment and make the refunds due under the Cancellation and Refund Policy. The Operator is responsible for performing the service and for the safety of the activity. Your rights under Law No. 6502 are reserved.

Your personal data is processed as described in the Privacy Policy.

This contract is governed by Turkish law. For disputes, you may apply to the consumer arbitration committee (tüketici hakem heyeti) or the consumer court (tüketici mahkemesi) of your place of residence or of the place where the transaction was made, within the monetary limits announced each year under Law No. 6502 on Consumer Protection. Before filing a case at a consumer court, applying to a mediator may be mandatory.

You confirm this contract electronically at checkout, and it enters into force when your payment is received. Tramate keeps an electronic record of the booking and of your confirmation; you can ask for a copy at info@tramate.app.