キャンセル・返金ポリシー

This policy applies to all activities, packages and transfers booked and paid for through Tramate. Some activities have their own cancellation policy, shown on the activity page; where it differs from this policy, the policy on the activity page applies to that booking. Otherwise the rules below apply.

Cancellation by you up to 24 hours before the activity start time: free of charge, with a full refund.

Cancellation by you less than 24 hours before the start time, or not showing up (no-show): no refund.

Cancellation by the Operator, including balloon flights cancelled because of weather or a decision of the authorities: you choose either a full refund or a free change to another available date.

Refunds are issued within 14 days of the cancellation: card payments to the card used for payment, bank-transfer payments by bank transfer to the IBAN you give us. How long the amount takes to appear on your statement depends on your bank.

Times are in Türkiye time (UTC+3).

You can cancel an unpaid booking on your booking page. For a paid booking, use “Request cancellation” on your booking page, or write to info@tramate.app or to +90 530 066 22 99 on WhatsApp with your booking reference. The time your request reaches us counts as the time of cancellation. We confirm the cancellation and any refund by e-mail.

To move a booking to another date, contact us before the free cancellation period ends. A change depends on the Operator's availability and is not guaranteed; we confirm an accepted change by e-mail. A booking that cannot be changed can be cancelled under the rules above.

Bookings on Tramate are for leisure and entertainment services to be performed on a specific date. Under Article 15(1)(g) of the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği), the 14-day right of withdrawal does not apply to such contracts. Transfers booked for a specific date and time are passenger transport services, to which the Regulation's right of withdrawal does not apply either. You can still cancel a booking under the Cancellation and Refund Policy.

Questions about cancellations and refunds: info@tramate.app or +90 530 066 22 99.